Clients
Businesses that have outgrown the tools they started on.
The industry matters less than the situation. What our clients share is a process or a platform that used to be adequate and is now the thing holding everything else up.
01Who we work with
The businesses we see most.
- Software and SaaS teams
- Teams shipping a product who need the platform underneath it to stop being somebody's side project. Environments, pipelines, monitoring, and a person who answers when it breaks.
- Operations-heavy businesses
- Logistics, distribution and field services. A lot of process, a lot of the same information being typed twice, and usually one spreadsheet quietly holding the whole thing together.
- Professional services and agencies
- Onboarding, reporting and billing done by hand by the same people whose time you sell. Automation here pays for itself in a way that is unusually easy to measure.
- Clinics and healthcare providers
- Intake, scheduling and records, where the binding constraint is confidentiality and audit rather than volume, and where the system has to be defensible.
- Retail and e-commerce
- Storefronts, stock, fulfilment and support, where traffic is uneven and the platform has to hold on exactly the days it matters most.
- Property and professional sales teams
- Enquiry handling, matching and follow-up at a volume that stopped fitting in an inbox some time ago.
- Founders setting foundations
- Before the architecture sets. Getting this right early costs a fraction of the migration you would otherwise be paying for in two years.
- Companies that inherited a system
- The build is finished, the builder has moved on, and the documentation is a folder of screenshots. We take these on regularly and they are rarely as bad as they feel.
02Fit
When this works, and when it does not.
We turn work down fairly often, usually on the first call. It is cheaper for both of us than finding out in month two.
A good fit
- A manual process is costing you real money and you can roughly quantify it
- Software runs in production and the infrastructure under it is nobody's actual job
- Off-the-shelf tools nearly fit, and the gap now costs more than the licences
- You want code and infrastructure in your own accounts rather than locked to a vendor
- We can talk to the people who do the work, not only to a project manager
Probably not us
- You need an existing product configured rather than software built
- You want design or a brand refresh without the engineering behind it
- It has to be live next week and there is nothing in the scope to cut
- The budget assumes a no-code tool and a free weekend
- Nobody internally has the authority to change how the process works
03In common
What almost every engagement has in common.
- The problem is operational, not technological
- Almost nobody arrives asking for Kubernetes or an AI agent. They arrive because something takes too long, costs too much, or falls over at the wrong moment.
- Somebody has already tried the cheap fix
- There is usually a half-finished automation, an abandoned tool, or a consultant who left mid-project. That history is useful and we would rather hear it early.
- It has to keep working without us
- The people we work with expect to still own and understand the system in three years, whether or not we are still involved.
Recognise your own situation in any of that?
Tell us where the work piles up. If it turns out we are the wrong people for the job, you will hear that on the first call.